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Customer Success Manager

Cognota (formerly Synapse)

Cognota (formerly Synapse)

Administration
Toronto, ON, Canada
Posted on Friday, May 17, 2024

About Us

Cognota is on a mission to power LearnOps for all enterprises. Our values shape a collaborative, honest, and engaging work culture. We strive for continuous improvement, driving excellence and enjoying the journey along the way.

The Role

Cognota seeks an experienced Account Executive to join our growing team. You'll be working closely with prospective clients to better understand the pain in their current processes and demonstrate the value that Cognota will deliver.

Responsibilities

  • Achieve targets for revenue and pipeline generation.
  • Build strong, value-driven relationships with prospects and customers.
  • Run a full sales cycle including prospecting, product demo, negotiating, and closing.
  • Clearly communicate Cognota's value proposition.
  • Work collaboratively with cross-functional teams and provide market feedback to the organization.
  • Maintain accurate pipeline and forecast data.
  • Work as a team to deliver an exceptional customer experience.
  • Perform security duties as required.

Requirements

  • At least 3+ years of experience selling B2B SaaS in Mid Market
  • Experience running product demos.
  • Excellent communication skills.
  • Experience working with Salesforce & other tools
  • Thrive in a fast-paced, high-energy environment.
  • Takes initiative and solves problems.
  • Works well with cross-functional groups.
  • Proven ability to manage complex sales cycles from start to finish with a track record of successful revenue attainment.
  • Experience with corporate learning and development would be an asset.
  • Knowledge of L&D an asset.

Some of our great benefits:

  • Competitive pay complemented by stock options. OTE: $150,000+
  • A flexible, remote-first way of working.
  • Medical, dental, vision, and extended health coverage from day one.
  • Unlimited vacation days.
  • Monthly “You Days” when the whole company gets the day off to recharge and focus on themselves.
  • Paid time off on your birthday to celebrate and enjoy a day just for you.
  • Professional development opportunities through access to internal mentors.

Cognota believes in equality and celebrates diversity. We ensure that every candidate is treated fairly, without discrimination based on age, ancestry, color, race, citizenship, ethnic origin, birthplace, belief, disability, family or marital status, gender identity, gender expression, public assistance status, criminal record, sex, or sexual orientation.

To foster inclusivity, we're committed to making our recruitment process accessible to all. If accommodation is needed during the hiring process, please inform us. Cognota is here to provide or arrange the necessary support for our applicants.