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Technical Account Manager



IT, Sales & Business Development
Posted on Thursday, March 21, 2024


Join our amazing Customer Success team as a Customer Success Engineer!

Cyolo is an innovative cybersecurity startup that is transforming the Zero Trust Access landscape. With $60 million raised in Series B financing, we are well-positioned to grow and execute our vision for a more secure and better-connected world.

At Cyolo, we are building a team of highly motivated, resourceful, and authentic individuals who are passionate about learning, collaborating, and making an impact.

Think you’d be a great fit? Apply now!

What will you do?

· Act as a technical focal point for key customers

· Prepare and manage a CS on-boarding plan, monitor progress, and provide periodic reviews.

· Manage support escalations with customers and reduce escalation rate by answering 20-30% of tickets.

· Provide timely recommendations and proactive assistance to achieve customer outcomes

· Advocate for customers during high-severity cases, fostering long-term partnerships

· Collaborate with Engineering and Product teams to address customer needs and drive improvements while protecting the Company’s assets.

· Explore technical specifications related to the product within the customer's environment.

What will you bring:

· Enterprise customer experience and technical depth

· Excellent English level & Native Hebrew

· High proficiency in networking protocols and on-premise environment

· 4+ years of experience in a technical & customer-facing role

· Good understanding of an IT backend environment (GPO, SSO, Active Directory, O365, G-Suite)

· Experience scripting (BASH/Python)

· In-depth experience with OS-based systems (Linux)

· Knowledge and experience with networking components and infrastructure (Lan/Wan, TCP/IP, DHCP, DNS).

· Knowledge and hands-on experience working on a cybersecurity product

· Project management skills, with the ability to interact with customer teams at various levels of technical and non-technical depth.

· Exceptional communication and interpersonal skills

· Great problem-solving skills

· Proactive and self-motivated, with the ability to work independently.

· Ability to widely understand and balance the business needs, technical abilities, and customer satisfaction.

· Willingness to travel as needed to support customer engagements in EMEA (up to once a month)

A great plus but not a must:

· Bachelor's degree in a relevant field (computer science, information technology, etc.)

· Experience working with Cloud platforms and in a Docker environment