Technical Account Manager
Cyolo
This job is no longer accepting applications
See open jobs at Cyolo.See open jobs similar to "Technical Account Manager" Differential Ventures.Description
Join our amazing Customer Success team as a Customer Success Engineer!
Cyolo is an innovative cybersecurity startup that is transforming the Zero Trust Access landscape. With $60 million raised in Series B financing, we are well-positioned to grow and execute our vision for a more secure and better-connected world.
At Cyolo, we are building a team of highly motivated, resourceful, and authentic individuals who are passionate about learning, collaborating, and making an impact.
Think you’d be a great fit? Apply now!
What will you do?
· Act as a technical focal point for key customers
· Prepare and manage a CS on-boarding plan, monitor progress, and provide periodic reviews.
· Manage support escalations with customers and reduce escalation rate by answering 20-30% of tickets.
· Provide timely recommendations and proactive assistance to achieve customer outcomes
· Advocate for customers during high-severity cases, fostering long-term partnerships
· Collaborate with Engineering and Product teams to address customer needs and drive improvements while protecting the Company’s assets.
· Explore technical specifications related to the product within the customer's environment.
What will you bring:
· Enterprise customer experience and technical depth
· Excellent English level & Native Hebrew
· High proficiency in networking protocols and on-premise environment
· 4+ years of experience in a technical & customer-facing role
· Good understanding of an IT backend environment (GPO, SSO, Active Directory, O365, G-Suite)
· Experience scripting (BASH/Python)
· In-depth experience with OS-based systems (Linux)
· Knowledge and experience with networking components and infrastructure (Lan/Wan, TCP/IP, DHCP, DNS).
· Knowledge and hands-on experience working on a cybersecurity product
· Project management skills, with the ability to interact with customer teams at various levels of technical and non-technical depth.
· Exceptional communication and interpersonal skills
· Great problem-solving skills
· Proactive and self-motivated, with the ability to work independently.
· Ability to widely understand and balance the business needs, technical abilities, and customer satisfaction.
· Willingness to travel as needed to support customer engagements in EMEA (up to once a month)
A great plus but not a must:
· Bachelor's degree in a relevant field (computer science, information technology, etc.)
· Experience working with Cloud platforms and in a Docker environment
This job is no longer accepting applications
See open jobs at Cyolo.See open jobs similar to "Technical Account Manager" Differential Ventures.